Frequently Asked Questions
Everything you need to know about shopping with Cogs Toys & Games Ireland.
How much does shipping cost within Ireland?
We offer a flat rate shipping fee of €5.99 for all orders across the Republic of Ireland and Northern Ireland. Orders over €50 qualify for free standard delivery.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are unopened, in their original packaging, and in resaleable condition. Please note that return shipping costs are the responsibility of the customer.
Do you offer Click & Collect services?
Yes, you can choose the 'Click & Collect' option at checkout to pick up your order from our Dublin store. You will receive an email notification as soon as your items are ready for collection.
Are your toys and games safety certified?
Absolutely. All products sold by Cogs Toys & Games meet strict EU safety standards and carry the CE mark, ensuring they are safe and age-appropriate for your children.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I include a gift message with my order?
Yes, we offer a complimentary gift message service. Simply enter your message in the 'Order Notes' section during checkout, and we will include a handwritten note with your package.